Decorative Wall Clock
This aesthetically handcrafted wall clock features native Rajasthani craft with finely detailed motifs. The clock is made of a robust MDF board of 12mm thickness, and the wooden frame is hand-painted in...
By clicking on the BUY NOW button, I agree to Ritwika’s Terms & Conditions, Shipping, Refund and Return Policies, and Read the FAQs.
1. Why is my print blurry, pixelated, or noisy?
Blurry or pixelated prints occur when the uploaded image resolution is too low for the selected frame size. Images must meet the minimum resolution requirements of 300 DPI to ensure sharp and high-quality prints.
2. What resolution should my image be for high-quality printing?
To achieve the best print quality, your image must meet the following resolution requirements:
| Frame Size (in inches) | Recommended Resolution (in pixels) (at 300 DPI) |
|---|---|
| 8 x 12 | 2400 x 3600 |
| 10 x 15 | 3000 x 4500 |
| 12 x 18 | 3600 x 5400 |
| 14 x 21 | 4200 x 6300 |
| 16 x 24 | 4800 x 7200 |
| 20 x 30 | 6000 x 9000 |
| 6 x 6 | 1800 x 1800 |
| 8 x 8 | 2400 x 2400 |
| 12 x 12 | 3600 x 3600 |
| 16 x 16 | 4800 x 4800 |
| 20 x 20 | 6000 x 6000 |
| 4 x 8 | 1200 x 2400 |
| 6 x 12 | 1800 x 3600 |
| 9 x 18 | 2700 x 5400 |
3. How can I check my image resolution and DPI?
You can check your image resolution and DPI (dots per inch) to ensure it meets the 300 DPI minimum requirement.
Check Image Resolution:
- On Windows: Right-click the image → Click “Properties” → Go to “Details” → Check “Dimensions” (Width × Height in pixels).
- On Mac: Right-click the image → Click “Get Info” → Check “Dimensions” (Width × Height in pixels).
- On Mobile (iPhone/Android): Open the image → Click “Details” or “Info” to view dimensions.
Check Image DPI:
Check your image using any online DPI checker (search “Check DPI online”) to verify if it meets 300 DPI or higher.
- 300 DPI is the minimum requirement for high-quality printing.
- If the DPI is below 300, the print may appear blurry or pixelated.
4. What if my image is taken from a phone camera?
Even high-quality images from DSLR or phone cameras need to be checked before uploading. Many phone images might look clear on the screen but may not meet the 300 DPI resolution needed for large prints.
5. Can you check my image quality before printing?
No, we do not provide manual image checking services. It is the customer’s responsibility to ensure their uploaded image meets the resolution and DPI standards.
6. Will you enhance or edit my image before printing?
No, we print exactly what we receive. We do not enhance, sharpen, or adjust colors. If your image is low-quality, dark, or has noise, the print will reflect the same.
7. Can I enlarge a small image to meet the required resolution?
No, manually upscaling an image (increasing its size using software) does not improve quality. It may make the print appear blurry or grainy. Always upload the original high-resolution file.
8. My print looks different from my screen. Why?
Digital screens such as mobile phones, tablets, and computers display images using the RGB (Red, Green, Blue) color model, which is optimized for backlit viewing with enhanced brightness and vividness. However, printing is done using the CMYK (Cyan, Magenta, Yellow, Black) color model, which is designed for physical output on paper or canvas.
Due to this fundamental difference in color representation, some variation in color, brightness, and contrast is completely natural and expected during the printing process. Even with high-end printers and color calibration, the printed result may appear 15–20% different from what you see on a digital screen.
9. What should I do to ensure the best print quality?
- ✅ Upload images that meet or exceed the recommended resolution and 300 DPI.
- ✅ Ensure your image is clear, well-lit, and has no visible noise.
- ✅ Do not use screenshots or images downloaded from social media (they are usually compressed and low-quality).
- ✅ Check your image properties before uploading to avoid disappointment.
10. I received my print and the quality is not as expected. Can I get a replacement?
We do not offer returns or replacements for low-quality images uploaded by customers. If the print matches the file you provided, we are not responsible for the outcome. Please review the resolution and 300 DPI requirements before placing an order.
Processing Time
- Orders are usually processed and ready within 1–2 working days for Frames and Canvas and 3-4 working days for acrylic products after placing your order.
Delivery Timeline
- Orders are typically delivered within 4–8 business days after dispatch. However, delays may occur due to unforeseen factors such as weather conditions, transportation issues, local restrictions, or operational delays from the courier company.
Please note that deliveries are managed by third-party courier partners. While we are happy to assist in case of delays or issues, we request your patience until at least one ‘Out for Delivery’ attempt has been made by the courier on the scheduled day.
Special Occasion Orders:
- For time-sensitive events, please place your order at least 15 working days in advance.
Tracking
- Once dispatched, you’ll receive a tracking link via email and WhatsApp on your email and registered shipping number.
Delivery Attempt
- Our courier partners will attempt delivery up to 3 times. Please provide a valid phone number as an OTP is required at the time of delivery.
Missed Deliveries
- If all attempts fail, the product will be returned to our warehouse. You may request reshipping (at your cost)
Specific Date Requests
We do not guarantee delivery on a specific date or time. Orders are delivered based on courier partner timelines and operational factors.
Cash on Delivery (COD) Policy
- COD is available on orders ₹799 and above, with an additional ₹99 COD fee.
- Verification Required: Confirmation via WhatsApp and a verification call. If unconfirmed, the order will be canceled.
-
COD Restrictions: Not available for:
- Personalized products
- Hostels, PGs, colleges, hotels, Remote areas or weekend-closed business addresses
- Multiple COD Orders: If multiple COD orders are placed before the first is delivered, we may cancel subsequent orders.
IMPORTANT: Create an Unboxing Video as soon as you receive the Package from Courier. The video should be clear and slow for our verification in case you receive wrong or damaged product in transit. No Edits and breaks in video.
PRODUCT CATEGORIES & RETURN ELIGIBILITY
For Non-Custom / Digital Paintings / Paper Posters
-
REPLACEMENT FOR DAMAGE OR WRONG PRODUCT:
If your order arrives damaged or you receive the wrong item, we’ll gladly send a replacement—no questions asked. However, you must inform us immediately upon receiving the parcel via WhatsApp or email along with a proper unboxing video.
(Please note: No refunds or exchanges are allowed—only replacements.)
-
NO REFUNDS FOR CHANGE OF PREFERENCE:
We do not offer refunds if you simply do not like the product or material or change of mind after delivery. All product details are clearly mentioned on our website, and by clicking the BUY NOW button, you confirm that you’ve read and agreed to our policies, FAQs, and product information.
-
SIZE UPGRADE REQUESTS (Special Condition):
If you wish to upgrade to a bigger size after receiving your order (downgrades not allowed), you must return the product at your own expense in its original packaging. Once we receive it in good condition, we’ll guide you through the upgrade process.
Please note: This is a special-case provision. Size selection should be finalized before placing your order. The management reserves the right to decline such requests.
-
RETURN DUE TO DELIVERY ISSUES:
If your package is returned to us due to non-delivery, incorrect address, invalid phone number, or any other issue, we can re-ship it after verifying the corrected details with you. Additional re-shipping charges will apply.
For Custom, Personalized, Acrylic & Canvas (Both Personalized Canvas and Digital Painting Canvas) Products
-
REPLACEMENT FOR DAMAGE OR WRONG PRODUCT:
If your order arrives damaged or you receive the wrong item, we’re happy to send a replacement—no questions asked. However, you must report the issue immediately upon receiving the parcel via WhatsApp or email along with a proper unboxing video.
(Please note: No refunds or exchanges—only replacements.)
-
NO REFUNDS, EXCHANGES, OR REPLACEMENTS FOR PREFERENCE-BASED ISSUES:
We do not offer any refund, exchange, or replacement if you are dissatisfied with the product or material or change of mind after delivery. Since these are customized items, we expect you to carefully review all details, including the photo quality, text, and preview before placing your order.
By clicking the BUY NOW button, you confirm that you have read and agreed to all our policies, FAQs, and product information.
-
RETURN DUE TO DELIVERY ISSUES:
If your order is returned to us due to incorrect address, phone number, non-availability, or any other delivery issue, we can resend it once the updated details are verified. Additional re-shipping charges will apply.
-
PICTURE QUALITY DISCLAIMER:
We do not edit your uploaded photos, nor does our system degrade image quality. We print exactly what you upload. It is your responsibility to ensure the quality of your images before uploading.
Please refer to the “Picture Quality” section on the product detail page for guidelines. We are not obligated to contact customers for poor-quality uploads.
For Handicraft Items
-
REPLACEMENT FOR DAMAGE OR WRONG PRODUCT:
If your order arrives damaged or you receive the wrong item, we’re happy to replace it—no questions asked. However, you must report the issue immediately upon receiving the parcel via WhatsApp or email along with a proper unboxing video.
(Please note: No refunds or exchanges—only replacements.)
-
NO REFUNDS, EXCHANGES, OR REPLACEMENTS FOR PREFERENCE-BASED ISSUES:
We do not offer refunds, exchanges, or replacements if you are unhappy with the product or material or change of mind after delivery. All relevant product details are clearly mentioned on our website.
By clicking the BUY NOW button, you confirm that you have read and agreed to our policies, FAQs, and product information before placing your order.
-
RETURN DUE TO DELIVERY ISSUES:
If your order is returned to us due to incorrect address, phone number, non-availability, or any other delivery issue, we can resend it after verifying the updated details with you. Additional re-shipping charges will apply.
Return Request Procedure
- Contact us within 2 hours of delivery with the unboxing video.
- For cancellations, reach out within 2 hour of order placement via:
- Mobile: +91 88241 82940 / +91 80944 58898 Or Email us at support@ritwikas.com with your order ID and registered mobile number or email. Requests from non registered mobile numbers will not be considered.
Refund Processing
- For Digital Painting Products returned due to failed delivery (after 3 attempts), a partial refund is issued after deducting shipping and return costs.
- Refunds are processed within 5–7 business days to the original payment method, after product return and verification.