Digital prints, including paper posters, frames, and canvas prints, are eligible for return, refund, or replacement if:

• The product is broken.
• The product is damaged during delivery.
• You received the wrong product.

Personalized products cannot be returned or canceled. However, they are eligible for replacement if:

• The product is broken.
• The product is damaged during delivery.
• You received the wrong product.

Note: Please share the unboxing video with us within 2 hours of delivery via WhatsApp at +91 88241 82940.

Yes, handicraft decor items are eligible for return, refund, or replacement if:

• The product is broken.
• The product is damaged during delivery.
• You received the wrong product.

To cancel your order, please contact us within 2 hours of purchase by:

• WhatsApp at +91 88241 82940.
• Emailing us at info@ritwikas.com with your Name, Email, Order ID, and a description of the issue.

If your return is accepted:

• We will send you a return shipping label and instructions.
• Please note that items sent back without a return request will not be processed.

Once approved, refunds will be processed to your original payment method. This process may take 5-7 working days due to third-party payment processing.

For all prepaid orders, shipping is free.

Most orders are processed within 1-2 business days. However, if your order is placed during holidays or off-hours, processing may take a little longer.

Typically, deliveries are made within 4-7 business days for most serviceable pin codes. However, unforeseen circumstances such as weather issues, strikes, or unapproachable locations may cause delays. You can track your package using the unique tracking link provided via email or WhatsApp.

• Verification Process:We perform a 2-step verification process for all COD orders. A WhatsApp message is sent to you, and you must confirm/cancel the order through the provided link. Our team will also call for further confirmation. If you don’t respond, the order will be canceled.
• Non-Delivery to Certain Addresses:We do not deliver COD personalized orders to hostels, PGs, universities, schools, etc., due to high return rates.
• Address Issues:If your address is incomplete or unverified, we will contact you. If there is no response, the COD order will be canceled.

COD is applicable on orders with a value of ₹899 or above, with an additional ₹99 COD charge.

A Star Map is a personalized artwork capturing the exact arrangement of stars on a special date and location. It’s a beautiful and astronomically accurate snapshot of a cherished moment in time. We print it on a luxurious frame for a complete gifting experience.

We use data from NASA’s vast library of celestial objects (stars, comets, asteroids) to create your map. This data comes from space missions, observations, and measurements. Your provided date, time, and location are fed into our software to precisely chart the night sky. We then enhance the map with graphics and constellations for a stunning piece of art.

Absolutely! Calculating star positions is an exact science, verifiable by anyone. Use any free sky data app (we recommend Stellarium) to confirm our map’s accuracy.

• Choose your Star Map design and format

• Enter the special date, time, and location for your map generation.

• Personalize your map with a title, caption, photos (depending on the theme).

• Add your Star Map to your cart and checkout. We’ll deliver it within 6-8 business days.

It’s a stylish way to showcase your favorite song or a special one! It’s a plaque with a custom design featuring the artwork of your chosen song and a Spotify code.

The plaque itself doesn’t play music. Instead, it has a unique Spotify code printed on it. Just open the Spotify app on your phone or tablet, scan the code with your camera, and the song will instantly start playing in the app!

No, the plaque itself is not a speaker. It’s a decorative piece with a special code that links to your song on Spotify.

You can choose the song you want to feature by providing us with the Spotify link. You can also pick the artwork you want displayed, like the album cover or a different image related to the song.

You don’t need a special subscription to use the plaque itself. However, to play the song, you will need a Spotify account (either free or premium).