When the product is dispatched, you will automatically receive tracking details along with the estimated delivery date via WhatsApp and email. You can use these details to track your order. The standard delivery time is 3-8 days post dispatch

We recommend that you inspect your order immediately upon delivery and record an unboxing video. This will help verify the condition of your product. If you notice any damage or receive the wrong product, contact us within 2 hours, providing the unboxing video.

Digital prints, including paper posters, frames, and canvas prints, are eligible for return, refund, or replacement if:

• The product is broken.
• The product is damaged during delivery.
• You received the wrong product.

Personalized products cannot be returned or canceled. However, they are eligible for replacement if:

• The product is broken.
• The product is damaged during delivery.
• You received the wrong product.

Note: Please share the unboxing video with us within 2 hours of delivery via WhatsApp at +91 88241 82940.

Yes, handicraft decor items are eligible for return, refund, or replacement if:

• The product is broken.
• The product is damaged during delivery.
• You received the wrong product.

To cancel your order, please contact us within 2 hours of purchase by:

• WhatsApp at +91 88241 82940.
• Emailing us at info@ritwikas.com with your Name, Email, Order ID, and a description of the issue.

If your return is accepted:

• We will send you a return shipping label and instructions.
• Please note that items sent back without a return request will not be processed.

Once approved, refunds will be processed to your original payment method. This process may take 5-7 working days due to third-party payment processing.

For all prepaid orders, shipping is free.

Most orders are processed within 1-2 business days. However, if your order is placed during holidays or off-hours, processing may take a little longer.

• Verification Process:We perform a 2-step verification process for all COD orders. A WhatsApp message is sent to you, and you must confirm/cancel the order through the provided link. Our team will also call for further confirmation. If you don’t respond, the order will be canceled.
• Non-Delivery to Certain Addresses:We do not deliver COD personalized orders to hostels, PGs, universities, schools, etc., due to high return rates.
• Address Issues:If your address is incomplete or unverified, we will contact you. If there is no response, the COD order will be canceled.

COD is applicable on orders with a value of ₹899 or above, with an additional ₹99 COD charge.

Yes, for most of our products, you can preview your personalized design before placing your order. Once you add your details, you’ll be able to see a preview and make adjustments as needed.

Some products do not offer a live preview, and for these, we mention in the product description that our team will send you one round of preview.

For products where we provide a preview via WhatsApp/email, please note that only one preview will be shown. If you request changes, they will be implemented, and the product will be sent for production and dispatch.

For additional previews or more than one preview, extra charges will apply. You can discuss the charges with our WhatsApp support.

A Star Map is a personalized artwork capturing the exact arrangement of stars on a special date and location. It’s a beautiful and astronomically accurate snapshot of a cherished moment in time. We print it on a luxurious frame for a complete gifting experience.

We use data from NASA’s vast library of celestial objects (stars, comets, asteroids) to create your map. This data comes from space missions, observations, and measurements. Your provided date, time, and location are fed into our software to precisely chart the night sky. We then enhance the map with graphics and constellations for a stunning piece of art.

Absolutely! Calculating star positions is an exact science, verifiable by anyone. Use any free sky data app (we recommend Stellarium) to confirm our map’s accuracy.

• Choose your Star Map design and format

• Enter the special date, time, and location for your map generation.

• Personalize your map with a title, caption, photos (depending on the theme).

• Add your Star Map to your cart and checkout. We’ll deliver it within 6-8 business days.

It’s a stylish way to showcase your favorite song or a special one! It’s a plaque with a custom design featuring the artwork of your chosen song and a Spotify code.

The plaque itself doesn’t play music. Instead, it has a unique Spotify code printed on it. Just open the Spotify app on your phone or tablet, scan the code with your camera, and the song will instantly start playing in the app!

No, the plaque itself is not a speaker. It’s a decorative piece with a special code that links to your song on Spotify.

You can choose the song you want to feature by providing us with the Spotify link. You can also pick the artwork you want displayed, like the album cover or a different image related to the song.

You don’t need a special subscription to use the plaque itself. However, to play the song, you will need a Spotify account (either free or premium).

For a special occasions, place your order at least 15 working days in advance to allow time for resolving any delays or issues.

Yes, we offer special discounts on bulk orders. For inquiries about bulk orders or corporate gifting, please contact us on WhatsApp: CONTACT US.

We can customize your order to fit your specific needs, whether it's for brand recognition, weddings, anniversaries, or other special occasions.

For a special occasions, place your order at least 15 working days in advance to allow time for resolving any delays or issues.