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Frequently Asked Questions
Ordering FAQs
For a special occasions, place your order at least 15 working days in advance to allow time for resolving any delays or issues.
Yes, we offer special discounts on bulk orders. For inquiries about bulk orders or corporate gifting, please contact us on WhatsApp: CONTACT US.
We can customize your order to fit your specific needs, whether it's for brand recognition, weddings, anniversaries, or other special occasions.
If we receive an order for a custom product without the required OR incomplete details of your personalizations, we will send a follow-up message to the phone number given to us form your contact information. If we do not receive a response within 6 hours of our follow-up message, your order will be processed using the default customization as displayed on our product page OR with incomplete information which we have.
Please note that once the order is processed with the default customization, no refunds or replacements will be provided. To avoid this, kindly ensure that all necessary details are submitted when placing the order.
We recommend using the tape on plain surfaces like wood, metal, or glass for the best results. You can also stick it to walls, but we do not recommend this because:
- The tape may damage the wall paint, especially if it’s chemical-based.
- The product may not stick securely due to the paint layer.
For safe and long-lasting use, please ensure the surface is smooth and clean before applying the tape.
For all prepaid orders, shipping is free.
Most orders are processed within 1-2 business days. However, if your order is placed during holidays or off-hours, processing may take a little longer.
Our standard products are created within a budget range and do not include manual editing or color corrections. Please note that there is always a 10-20% difference between digital previews and actual printouts. If you require additional editing services, including color corrections, you can contact us separately. These services come with additional charges and must be arranged before order processing.
We do not modify or make any changes to the pictures you upload. You will receive the exact image you provide. Please note that the appearance of the image on your digital screen may look different when printed on paper or canvas. Factors like DPI (dots per inch), image quality, color correction, and any filters applied can affect the final print.
We strive to create a respectful and inclusive shopping experience for all our customers. Orders that include photos, text, or designs containing any of the following will be canceled immediately:
- Pornographic or adult content
- Nudity or sexually explicit material
- Profanity or offensive language
- Sensitive or graphic content
- Material that could harm or offend religious beliefs.
We reserve the right to reject such orders to maintain our commitment to ethical and respectful standards. If you have any questions, feel free to contact us.
A gallery wrap canvas is a high-quality canvas print where the artwork is stretched and wrapped around the edges of a wooden frame. This design creates a clean, borderless look with the image continuing seamlessly on the sides. It looks best if viewed 2-3 meters far from eyes.
A normal framed print is created using 300 GSM exhibition-quality glossy digital paper, specifically designed for fine art printing. The artwork is printed with vibrant colors and detailed precision and is then mounted within a visible frame for added elegance.
Always install on a smooth, flat surface and avoid rubbing or scratching the back side during installation. Scratches can trap air or moisture, leading to bubbles or peeling of the print over time — especially in printed nameplates. Handle with care for long-lasting durability.
Star Map FAQs
A Star Map is a personalized artwork capturing the exact arrangement of stars on a special date and location. It’s a beautiful and astronomically accurate snapshot of a cherished moment in time. We print it on a luxurious frame for a complete gifting experience.
We use data from NASA’s vast library of celestial objects (stars, comets, asteroids) to create your map. This data comes from space missions, observations, and measurements. Your provided date, time, and location are fed into our software to precisely chart the night sky. We then enhance the map with graphics and constellations for a stunning piece of art.
Absolutely! Calculating star positions is an exact science, verifiable by anyone. Use any free sky data app (we recommend Stellarium) to confirm our map’s accuracy.
• Choose your Star Map design and format
• Enter the special date, time, and location for your map generation.
• Personalize your map with a title, caption, photos (depending on the theme).
• Add your Star Map to your cart and checkout. We’ll deliver it within 6-8 business days.
Spotify Plaques FAQs
It’s a stylish way to showcase your favorite song or a special one! It’s a plaque with a custom design featuring the artwork of your chosen song and a Spotify code.
The plaque itself doesn’t play music. Instead, it has a unique Spotify code printed on it. Just open the Spotify app on your phone or tablet, scan the code with your camera, and the song will instantly start playing in the app!
No, the plaque itself is not a speaker. It’s a decorative piece with a special code that links to your song on Spotify.
You can choose the song you want to feature by providing us with the Spotify link. You can also pick the artwork you want displayed, like the album cover or a different image related to the song.
You don’t need a special subscription to use the plaque itself. However, to play the song, you will need a Spotify account (either free or premium).