Refund policy

IMPORTANT: Please create an unboxing video as soon as you receive the package from the courier. The video must be clear, continuous (no cuts or edits), and recorded slowly for proper verification in case you receive a wrong or damaged product during transit. Kindly note: Due to the custom and personalized nature of our products, return or replacement requests will only be accepted within the same day of delivery as per the timeline provided below. Requests made after this period will not be eligible. Thank you for your understanding and cooperation.

PRODUCT CATEGORIES & RETURN ELIGIBILITY

For Non-Custom / Digital Paintings / Paper Posters

  • REPLACEMENT FOR DAMAGE FRAME OR WRONG PRODUCT:

    If your order arrives with damaged Frame or you receive the wrong item, we’ll gladly send a replacement—no questions asked. However, you must inform us immediately upon receiving the parcel via WhatsApp or email along with a proper unboxing video.

    (Please note: No refunds or exchanges are allowed—only replacements.)

  • NO REFUNDS FOR CHANGE OF PREFERENCE:

    We do not offer refunds if you simply do not like the product or material or change of mind after delivery. All product details are clearly mentioned on our website, and by clicking the BUY NOW button, you confirm that you’ve read and agreed to our policies, FAQs, and product information.

  • SIZE UPGRADE REQUESTS (Special Condition):

    If you wish to upgrade to a bigger size after receiving your order (downgrades not allowed), you must return the product at your own expense in its original packaging. Once we receive it in good condition, we’ll guide you through the upgrade process.

    Please note: This is a special-case provision. Size selection should be finalized before placing your order. The management reserves the right to decline such requests.

  • RETURN DUE TO DELIVERY ISSUES:

    If your package is returned to us due to non-delivery, incorrect address, invalid phone number, or any other issue, we can re-ship it after verifying the corrected details with you. Additional re-shipping charges will apply.

For Custom, Personalized, Acrylic & Canvas (Both Personalized Canvas and Digital Painting Canvas) Products

  • REPLACEMENT FOR DAMAGE FRAME OR WRONG PRODUCT:

    If your order arrives damaged frame or you receive the wrong item, we’re happy to send a replacement—no questions asked. However, you must report the issue immediately upon receiving the parcel via WhatsApp or email along with a proper unboxing video.

    (Please note: No refunds or exchanges—only replacements.)

  • NO REFUNDS, EXCHANGES, OR REPLACEMENTS FOR PREFERENCE-BASED ISSUES:

    We do not offer any refund, exchange, or replacement if you are dissatisfied with the product or material or change of mind after delivery. Since these are customized items, we expect you to carefully review all details, including the photo quality, text, and preview before placing your order.

    By clicking the BUY NOW button, you confirm that you have read and agreed to all our policies, FAQs, and product information.

  • RETURN DUE TO DELIVERY ISSUES:

    If your order is returned to us due to incorrect address, phone number, non-availability, or any other delivery issue, we can resend it once the updated details are verified. Additional re-shipping charges will apply.

  • PICTURE QUALITY DISCLAIMER:

    We do not edit your uploaded photos, nor does our system degrade image quality. We print exactly what you upload. It is your responsibility to ensure the quality of your images before uploading.

    Please refer to the “Picture Quality” section on the product detail page for guidelines. We are not obligated to contact customers for poor-quality uploads.

For Handicraft Items

  • REPLACEMENT FOR DAMAGE OR WRONG PRODUCT:

    If your order arrives damaged or you receive the wrong item, we’re happy to replace it—no questions asked. However, you must report the issue immediately upon receiving the parcel via WhatsApp or email along with a proper unboxing video.

    (Please note: No refunds or exchanges—only replacements.)

  • NO REFUNDS, EXCHANGES, OR REPLACEMENTS FOR PREFERENCE-BASED ISSUES:

    We do not offer refunds, exchanges, or replacements if you are unhappy with the product or material or change of mind after delivery. All relevant product details are clearly mentioned on our website.

    By clicking the BUY NOW button, you confirm that you have read and agreed to our policies, FAQs, and product information before placing your order.

  • RETURN DUE TO DELIVERY ISSUES:

    If your order is returned to us due to incorrect address, phone number, non-availability, or any other delivery issue, we can resend it after verifying the updated details with you. Additional re-shipping charges will apply.

Process for Cancellation and If Received Damaged Product

  • Contact us within 2 hours of delivery with the unboxing video.
  • For cancellations, reach out within 2 hour of order placement via:
  • Mobile: +91 88241 82940 / +91 80944 58898 Or Email us at support@ritwikas.com with your order ID and registered mobile number or email. Requests from non registered mobile numbers will not be considered.

Replacement Process

  • If the frame is received broken, we will send a new replacement. However, if there is breakage of the back panel, glass, or hook, we will send only the required parts, which you can easily replace yourself. Our products are designed to be sustainable and reusable, allowing you to remove the back side tape and clips conveniently to replace the glass or print without any hassle.

Refund Processing

  • For Digital Painting Products returned due to failed delivery (after 3 attempts), a partial refund is issued after deducting shipping and return costs.

  • Our cancellation window is 2 hours from the time an order is placed.

  • For Digital Painting and Handicraft Products If you cancel the delivery while the product is already in transit, on its way to your destination, or during the delivery attempt, please note that you are only refusing the delivery and not cancelling the order directly with Ritwika’s. In such cases, the refund will be processed only after the product reaches back to us, and it will be issued after deducting the shipping and return costs.

  • For Acrylic, Canvas Frames, Custom/Personalized Framed Artworks & Mugs

    If you cancel the delivery while the product is already in transit, on its way to your destination, or during the delivery attempt, please note that you are only refusing the delivery and not cancelling the order directly with Ritwika’s. In such cases, no refund will be issued. The product can only be re-shipped upon payment of the re-shipping charges.

  • Refunds are processed within 5–7 business days to the original payment method, after product return and verification.