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Description

Your best friend's birthday is approaching, but you are still finding a gift to surprise him or her. Here's the best gift with which you can surprise your friend. A personalized zodiac and star position framed painting in the night sky backdrop that shows their birth sign drawn as a constellation of stars followed by a custom name, date, and message.

We, at Ritwika's understand the need of paintings for all sort of walls and constantly adding different theme of paintings designed by our artist to our store so that you have choice of paintings for each wall as needed.

HOW DOES IT WORK?

Add all needed details in the form. And, check the preview. This preview will be final which will be printed on the Star Map

If you face any issue while placing order or need any Help, connect with our Support on WHATSAPP AT  +91 88241 82940

  • What is StarMap?

    Star map is a map of the unique alignment of stars and constellations of a particular place and time on earth.

  • 300 GSM Exhibition Quality Digital Paper Prints Used For Fine Art Printing

    Once we receive the confirmation about the customization, we then print the image on high quality glossy paper especially made for digital printing.

  • Stylish Synthetic Wooden Frame And Clear Acrylic Glass

    After printing, we mount the print on a robust MDF board with clear acrylic glass which is durable and non-breakable to protect the artwork from dust and moisture. Then, the synthetic wooden frame is added for final assembly making your picture frame perfect for an elegant look.

  • Packing And Delivery

    After assembling the artwork, we pack the framed painting carefully with bubble wrapped sheet and high quality cover so that painting remain intact during the course of delivery.

  • Ready To Place On Hang/Gift

    You can hang this beautiful piece of personalized art at your home for cozy look on wall, living room, dining room wall, kitchen, work desk, kids room. Apart from home decor, this painting will provide good vibes to your office as well. This is perfect for gifting as well. Be it any occasion from birthdays to anniversaries, house warming to new office, festivals to retirements. This is just perfect gift for any special event you think of

Picture Quality

1. Why is my print blurry, pixelated, or noisy?

Blurry or pixelated prints occur when the uploaded image resolution is too low for the selected frame size. Images must meet the minimum resolution requirements of 300 DPI to ensure sharp and high-quality prints.

2. What resolution should my image be for high-quality printing?

To achieve the best print quality, your image must meet the following resolution requirements:

Frame Size (in inches) Recommended Resolution (in pixels) (at 300 DPI)
8 x 12 2400 x 3600
10 x 15 3000 x 4500
12 x 18 3600 x 5400
14 x 21 4200 x 6300
16 x 24 4800 x 7200
20 x 30 6000 x 9000
6 x 6 1800 x 1800
8 x 8 2400 x 2400
12 x 12 3600 x 3600
16 x 16 4800 x 4800
20 x 20 6000 x 6000
4 x 8 1200 x 2400
6 x 12 1800 x 3600
9 x 18 2700 x 5400
📌 Note: Images must be in JPEG or PNG format for the best results.

3. How can I check my image resolution and DPI?

You can check your image resolution and DPI (dots per inch) to ensure it meets the 300 DPI minimum requirement.

Check Image Resolution:

  • On Windows: Right-click the image → Click “Properties” → Go to “Details” → Check “Dimensions” (Width × Height in pixels).
  • On Mac: Right-click the image → Click “Get Info” → Check “Dimensions” (Width × Height in pixels).
  • On Mobile (iPhone/Android): Open the image → Click “Details” or “Info” to view dimensions.

Check Image DPI:

Check your image using any online DPI checker (search “Check DPI online”) to verify if it meets 300 DPI or higher.

📌 Important:
  • 300 DPI is the minimum requirement for high-quality printing.
  • If the DPI is below 300, the print may appear blurry or pixelated.

4. What if my image is taken from a phone camera?

Even high-quality images from DSLR or phone cameras need to be checked before uploading. Many phone images might look clear on the screen but may not meet the 300 DPI resolution needed for large prints.

5. Can you check my image quality before printing?

No, we do not provide manual image checking services. It is the customer’s responsibility to ensure their uploaded image meets the resolution and DPI standards.

6. Will you enhance or edit my image before printing?

No, we print exactly what we receive. We do not enhance, sharpen, or adjust colors. If your image is low-quality, dark, or has noise, the print will reflect the same.

7. Can I enlarge a small image to meet the required resolution?

No, manually upscaling an image (increasing its size using software) does not improve quality. It may make the print appear blurry or grainy. Always upload the original high-resolution file.

8. My print looks different from my screen. Why?

Screens use RGB color mode, while printing is done in CMYK. Some color variation is natural. Additionally, brightness and contrast may appear different when printed.

9. What should I do to ensure the best print quality?

  • ✅ Upload images that meet or exceed the recommended resolution and 300 DPI.
  • ✅ Ensure your image is clear, well-lit, and has no visible noise.
  • ✅ Do not use screenshots or images downloaded from social media (they are usually compressed and low-quality).
  • ✅ Check your image properties before uploading to avoid disappointment.

10. I received my print and the quality is not as expected. Can I get a replacement?

We do not offer returns or replacements for low-quality images uploaded by customers. If the print matches the file you provided, we are not responsible for the outcome. Please review the resolution and 300 DPI requirements before placing an order.

Delivery Information

Processing Time

  • Orders are usually processed and ready within 1–2 working days for Frames and Canvas and 3-4 working days for acrylic products after placing your order.

Delivery Timeline

  • Orders are typically delivered within 4–8 business days after dispatch. However, delays may occur due to unforeseen factors such as weather conditions, transportation issues, local restrictions, or operational delays from the courier company.

Please note that deliveries are managed by third-party courier partners. While we are happy to assist in case of delays or issues, we request your patience until at least one ‘Out for Delivery’ attempt has been made by the courier on the scheduled day.

Special Occasion Orders:

  • For time-sensitive events, please place your order at least 15 working days in advance.

Tracking

  • Once dispatched, you’ll receive a tracking link via email and WhatsApp on your email and registered shipping number.

Delivery Attempt

  • Our courier partners will attempt delivery up to 3 times. Please provide a valid phone number as an OTP is required at the time of delivery.

Missed Deliveries

  • If all attempts fail, the product will be returned to our warehouse. You may request reshipping (at your cost)

Specific Date Requests
We do not guarantee delivery on a specific date or time. Orders are delivered based on courier partner timelines and operational factors.

Cash on Delivery (COD) Policy

  • COD is available on orders ₹799 and above, with an additional ₹99 COD fee.
  • Verification Required: Confirmation via WhatsApp and a verification call. If unconfirmed, the order will be canceled.
  • COD Restrictions: Not available for:
    1. Personalized products
    2. Hostels, PGs, colleges, hotels, Remote areas or weekend-closed business addresses
  • Multiple COD Orders: If multiple COD orders are placed before the first is delivered, we may cancel subsequent orders.
Return and Refund

IMPORTANT: Create an Unboxing Video as soon as you receive the Package from Courier. The video should be clear and slow for our verification in case you receive wrong or damaged product in transit. No Edits and breaks in video.

General Guidelines

  • We do not offer returns, refunds or cancellations for Custom Products
  • Non custom product refund will be processed after deducting the shipping charges (unless received damaged or received different product - Unboxing video is must)
  • Change of mind, subjective dissatisfaction, or wrong size/color selection
  • Unboxing Video is Mandatory for all return/refund claims.
  • Any issues must be reported within 2 hours of delivery via WhatsApp or email along with unboxing video and images.

Product Categories & Return Eligibility

Category Eligible for
Return/Refund
Conditions
Non Personalized
Frames except Canvas
Yes Refunds will be processed after deducting the shipping charges (Not applicable for Canvas)
Personalized
Frames/Canvas/Acrylic
No Only replacement if product is damaged/incorrect, with unboxing video.
Handicraft/Home Decor Yes If damaged/incorrect, with unboxing video.

Return Request Procedure

  • Contact us within 2 hours of delivery with the unboxing video.
  • For cancellations, reach out within 2 hour of order placement via:
  • Mobile: +91 88241 82940 / +91 80944 58898 Or Email us at support@ritwikas.com with your order ID and registered mobile number or email. Requests from non registered mobile numbers will not be considered.

Packaging & Condition

  • Returned products must be in their original packaging and condition.

Refund Processing

  • For non-personalized products returned due to failed delivery (after 3 attempts), a partial refund is issued after deducting shipping and return costs.
  • Refunds are processed within 5–7 business days to the original payment method, after product return and verification.
Additional Information
Size

Basic (8x12 Inch), Essential (12x18 Inch), Supreme (16x24 Inch), Luxe (20x30 Inch)

Frame Color

Black, White, Dark Brown, Gallery Wrap Canvas

Products in motion

Customer Reviews

Based on 1 review
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R
Rajat Rajput

Amazing product and Good service

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The night our stars alignedNitinDECEMBER 17TH, 2021 | 12:00RATLAM, MADHYA PRADESH | 23.3315° N, 75.0367° E