Pouffe Stool – Elevate Your Comfort with Style

By purchasing from Ritwika’s, we trust that you have reviewed and understood our return and refund policies. As our products, especially customized and digital items, are crafted or designed based on your inputs and previews provided during the purchase process, we do not entertain refund or return requests based on personal preferences or changes of mind. We strongly encourage you to review all details and previews carefully before placing your order, as these reflect the final product. This ensures clarity and adherence to post-delivery outcomes.

• Eligibility for Return:

Digital and Custom Prints: Non-returnable and non-refundable due to the nature of the product. These are made-to-order and personalized. Refunds will be provided only if the product is damaged during delivery, provided you have shared the unboxing video.

Home Decor Items: Eligible for return if the product is damaged or incorrect. Ensure the unboxing video is shared within the stipulated timeframe.

• Processing Time for Returns:

Approved returns will be processed within 7 business days after the item is received and verified by our team.

• Refunds:

Refunds will be initiated once the returned product passes the quality check.

Refunds will be processed to the original payment method within 2-5 business days after approval.

• No Refund/Exchange for Buyer’s Remorse:

Returns or refunds will not be processed for reasons such as change of mind after seeing the product and not liking, wrong size/color selection, or other subjective preferences.

• Packaging Condition:

The product must be returned in its original packaging and condition to be eligible for a refund or exchange.

• Shipping Charges:

Shipping charges for returning an item (if applicable) are to be borne by the customer unless the product received was damaged or incorrect.

• Unboxing Video Requirement:

Customers must create an unboxing video when receiving the product to ensure it is undamaged and matches the order.

• Report Issues Immediately:

Any damage or incorrect product must be reported within 2 hours of delivery.

Contact us via WhatsApp, email order@ritwiksa.com and share the unboxing video and images as proof.