Personalised Spotify Music Plaque - Black Colordrop

1. Why is my print blurry, pixelated, or noisy?

Blurry or pixelated prints occur when the uploaded image resolution is too low for the selected frame size. Images must meet the minimum resolution requirements of 300 DPI to ensure sharp and high-quality prints.

2. What resolution should my image be for high-quality printing?

To achieve the best print quality, your image must meet the following resolution requirements:

3. How can I check my image resolution and DPI?

You can check your image resolution and DPI (dots per inch) to ensure it meets the 300 DPI minimum requirement.

Check Image Resolution:

• On Windows: Right-click the image → Click “Properties” → Go to “Details” → Check “Dimensions” (Width × Height in pixels).
• On Mac: Right-click the image → Click “Get Info” → Check “Dimensions” (Width × Height in pixels).
• On Mobile (iPhone/Android): Open the image → Click “Details” or “Info” to view dimensions.

Check Image DPI:

Check your image using any online DPI checker (search “Check DPI online”) to verify if it meets 300 DPI or higher.

4. What if my image is taken from a phone camera?

Even high-quality images from DSLR or phone cameras need to be checked before uploading. Many phone images might look clear on the screen but may not meet the 300 DPI resolution needed for large prints.

5. Can you check my image quality before printing?

No, we do not provide manual image checking services. It is the customer’s responsibility to ensure their uploaded image meets the resolution and DPI standards.

6. Will you enhance or edit my image before printing?

No, we print exactly what we receive. We do not enhance, sharpen, or adjust colors. If your image is low-quality, dark, or has noise, the print will reflect the same.

7. Can I enlarge a small image to meet the required resolution?

No, manually upscaling an image (increasing its size using software) does not improve quality. It may make the print appear blurry or grainy. Always upload the original high-resolution file.

8. My print looks different from my screen. Why?

Screens use RGB color mode, while printing is done in CMYK. Some color variation is natural. Additionally, brightness and contrast may appear different when printed.

9. What should I do to ensure the best print quality?

10. I received my print and the quality is not as expected. Can I get a replacement?

We do not offer returns or replacements for low-quality images uploaded by customers. If the print matches the file you provided, we are not responsible for the outcome. Please review the resolution and 300 DPI requirements before placing an order.

1. Can I get my order delivered on a specific date and time?
   We provide an estimated delivery date based on our courier partners’ timelines; however, we do not guarantee delivery on a specific date or time. Your order may arrive before or after the estimated delivery date due to factors such as weather conditions, transportation challenges, local restrictions, and Operational Issues. Additionally, deliveries are not made on Sundays and national holidays.
2. Can I change the delivery address or contact the delivery person?
   Once an order is placed, the delivery address cannot be changed, and we cannot provide the contact details of the delivery person as these details are not shared with us by our courier partners.
3. How will I know the status of my order?
   As soon as your order is dispatched, you will receive a tracking number via email or WhatsApp, which allows you to track your shipment. Please ensure the correct phone number is provided in SHIPPING ADDRESS, as the delivery person will require an OTP for successful delivery.
4. What happens if I miss the delivery or don’t receive a call from the delivery agent?
   Our delivery partners attempt delivery up to 3 times. The delivery agent will only call you when they are near your address, so you may not receive a call in advance. Also, if you try to call them, they may not be able to answer. There is no need to contact the delivery agent directly, as they follow a systematic process to ensure your package is delivered safely. Please make sure to provide the correct phone number, as OTP verification is required for delivery.
5. What happens if I miss all delivery attempts?
   If you do not answer calls or accept the delivery after three attempts, the product will be returned to our warehouse. As per our policy, refunds, returns, or cancellations are not applicable in such cases. Once we receive the product back, we can reship it to you after confirming your availability. However, the reshipping cost will be charged to you, and payment will be required before dispatching the order again.