IMPORTANT: Create an Unboxing Video as soon as you receive the Package from Courier. The video should be clear and slow for our verification in case you receive wrong or damaged product in transit. No Edits and breaks in video.
General Guidelines
- We do not offer returns, refunds or cancellations for Custom Products
- Non custom product refund will be processed after deducting the shipping charges (unless received damaged or received different product - Unboxing video is must)
- Change of mind, subjective dissatisfaction, or wrong size/color selection
- Unboxing Video is Mandatory for all return/refund claims.
- Any issues must be reported within 2 hours of delivery via WhatsApp or email along with unboxing video and images.
Product Categories & Return Eligibility
| Category | Eligible for Return/Refund |
Conditions |
|---|---|---|
| Non Personalized Frames except Canvas |
Yes | Refunds will be processed after deducting the shipping charges (Not applicable for Canvas) |
| Personalized Frames/Canvas/Acrylic |
No | Only replacement if product is damaged/incorrect, with unboxing video. |
| Handicraft/Home Decor | Yes | If damaged/incorrect, with unboxing video. |
Return Request Procedure
- Contact us within 2 hours of delivery with the unboxing video.
- For cancellations, reach out within 2 hour of order placement via:
- Mobile: +91 88241 82940 / +91 80944 58898 Or Email us at support@ritwikas.com with your order ID and registered mobile number or email. Requests from non registered mobile numbers will not be considered.
Packaging & Condition
- Returned products must be in their original packaging and condition.
Refund Processing
- For non-personalized products returned due to failed delivery (after 3 attempts), a partial refund is issued after deducting shipping and return costs.
- Refunds are processed within 5–7 business days to the original payment method, after product return and verification.