Starry Night Coffee Mug with Personalized Spotify Code - III
Introducing our Custom Star Map & Spotify Code Coffee Mug - a personalized masterpiece that combines the celestial beauty of the night sky with the harmony of your favorite tunes. Elevate...
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Introducing our Custom Star Map & Spotify Code Coffee Mug - a personalized masterpiece that combines the celestial beauty of the night sky with the harmony of your favorite tunes. Elevate your morning coffee routine or surprise a loved one with a truly unique and meaningful gift.
🌌 Customized Star Map: Each mug is a canvas of the cosmos. Provide us with a special date and location, and we'll generate a detailed star map capturing the alignment of the stars at that exact moment. Whether it's a birthday, anniversary, or a cherished memory, this star map adds a touch of celestial wonder to your daily sips.
🎵 Personalized Spotify Code: But that's not all – we go beyond the stars! Share a specific song that holds sentimental value, and we'll engrave its Spotify code on the mug. Scan the code with your phone, and instantly relieve the emotions associated with that melody. It's a symphony in every sip!
How Does It Work?
- Step 1 : Select the name you wanted to print on your star map
- Step 2 : Enter the Custom message you would like (Ex: STAR WAS BORN, ONCE UPON A TIME etc).
- Step 3 : Enter the city or area of the occasion you would like the map to be designed for (Eg. Delhi OR Amer, Jaipur - RAJ)
- Step 4 : Enter the date and time of the occasion for designing the accurate star map
- Step 5 : Provide the Spotify link of the song which you want to be printed on your mug (Song should be available on Spotify)
- Step 6 : We will design your personalized Star Map with Spotify Code and will send a preview via Whatsapp within 12 business hours of placing the order for confirmation and customization. For any Help, connect with our Support on Whatsapp +91 88241 82940
| Details | Specification |
| Ink Quality | The coffee mugs use OEKO-TEX-certified inks, ensuring safety and the absence of toxic substances. |
| Print Quality | The Coffee Mugs comes with printing option of sublimation with fade proof print quality. |
| Other Details | 325 ml ceramic mug with glossy finish |
1. Why is my print blurry, pixelated, or noisy?
Blurry or pixelated prints occur when the uploaded image resolution is too low for the selected frame size. Images must meet the minimum resolution requirements of 300 DPI to ensure sharp and high-quality prints.
2. What resolution should my image be for high-quality printing?
To achieve the best print quality, your image must meet the following resolution requirements:
| Frame Size (in inches) | Recommended Resolution (in pixels) (at 300 DPI) |
|---|---|
| 8 x 12 | 2400 x 3600 |
| 10 x 15 | 3000 x 4500 |
| 12 x 18 | 3600 x 5400 |
| 14 x 21 | 4200 x 6300 |
| 16 x 24 | 4800 x 7200 |
| 20 x 30 | 6000 x 9000 |
| 6 x 6 | 1800 x 1800 |
| 8 x 8 | 2400 x 2400 |
| 12 x 12 | 3600 x 3600 |
| 16 x 16 | 4800 x 4800 |
| 20 x 20 | 6000 x 6000 |
| 4 x 8 | 1200 x 2400 |
| 6 x 12 | 1800 x 3600 |
| 9 x 18 | 2700 x 5400 |
3. How can I check my image resolution and DPI?
You can check your image resolution and DPI (dots per inch) to ensure it meets the 300 DPI minimum requirement.
Check Image Resolution:
- On Windows: Right-click the image → Click “Properties” → Go to “Details” → Check “Dimensions” (Width × Height in pixels).
- On Mac: Right-click the image → Click “Get Info” → Check “Dimensions” (Width × Height in pixels).
- On Mobile (iPhone/Android): Open the image → Click “Details” or “Info” to view dimensions.
Check Image DPI:
Check your image using any online DPI checker (search “Check DPI online”) to verify if it meets 300 DPI or higher.
- 300 DPI is the minimum requirement for high-quality printing.
- If the DPI is below 300, the print may appear blurry or pixelated.
4. What if my image is taken from a phone camera?
Even high-quality images from DSLR or phone cameras need to be checked before uploading. Many phone images might look clear on the screen but may not meet the 300 DPI resolution needed for large prints.
5. Can you check my image quality before printing?
No, we do not provide manual image checking services. It is the customer’s responsibility to ensure their uploaded image meets the resolution and DPI standards.
6. Will you enhance or edit my image before printing?
No, we print exactly what we receive. We do not enhance, sharpen, or adjust colors. If your image is low-quality, dark, or has noise, the print will reflect the same.
7. Can I enlarge a small image to meet the required resolution?
No, manually upscaling an image (increasing its size using software) does not improve quality. It may make the print appear blurry or grainy. Always upload the original high-resolution file.
8. My print looks different from my screen. Why?
Screens use RGB color mode, while printing is done in CMYK. Some color variation is natural. Additionally, brightness and contrast may appear different when printed.
9. What should I do to ensure the best print quality?
- ✅ Upload images that meet or exceed the recommended resolution and 300 DPI.
- ✅ Ensure your image is clear, well-lit, and has no visible noise.
- ✅ Do not use screenshots or images downloaded from social media (they are usually compressed and low-quality).
- ✅ Check your image properties before uploading to avoid disappointment.
10. I received my print and the quality is not as expected. Can I get a replacement?
We do not offer returns or replacements for low-quality images uploaded by customers. If the print matches the file you provided, we are not responsible for the outcome. Please review the resolution and 300 DPI requirements before placing an order.
Processing Time
- Orders are usually processed and ready within 1–2 working days for Frames and Canvas and 3-4 working days for acrylic products after placing your order.
Delivery Timeline
- Orders are typically delivered within 4–8 business days after dispatch. However, delays may occur due to unforeseen factors such as weather conditions, transportation issues, local restrictions, or operational delays from the courier company.
Please note that deliveries are managed by third-party courier partners. While we are happy to assist in case of delays or issues, we request your patience until at least one ‘Out for Delivery’ attempt has been made by the courier on the scheduled day.
Special Occasion Orders:
- For time-sensitive events, please place your order at least 15 working days in advance.
Tracking
- Once dispatched, you’ll receive a tracking link via email and WhatsApp on your email and registered shipping number.
Delivery Attempt
- Our courier partners will attempt delivery up to 3 times. Please provide a valid phone number as an OTP is required at the time of delivery.
Missed Deliveries
- If all attempts fail, the product will be returned to our warehouse. You may request reshipping (at your cost)
Specific Date Requests
We do not guarantee delivery on a specific date or time. Orders are delivered based on courier partner timelines and operational factors.
Cash on Delivery (COD) Policy
- COD is available on orders ₹799 and above, with an additional ₹99 COD fee.
- Verification Required: Confirmation via WhatsApp and a verification call. If unconfirmed, the order will be canceled.
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COD Restrictions: Not available for:
- Personalized products
- Hostels, PGs, colleges, hotels, Remote areas or weekend-closed business addresses
- Multiple COD Orders: If multiple COD orders are placed before the first is delivered, we may cancel subsequent orders.
IMPORTANT: Create an Unboxing Video as soon as you receive the Package from Courier. The video should be clear and slow for our verification in case you receive wrong or damaged product in transit. No Edits and breaks in video.
General Guidelines
- We do not offer returns, refunds or cancellations for Custom Products
- Non custom product refund will be processed after deducting the shipping charges (unless received damaged or received different product - Unboxing video is must)
- Change of mind, subjective dissatisfaction, or wrong size/color selection
- Unboxing Video is Mandatory for all return/refund claims.
- Any issues must be reported within 2 hours of delivery via WhatsApp or email along with unboxing video and images.
Product Categories & Return Eligibility
| Category | Eligible for Return/Refund |
Conditions |
|---|---|---|
| Non Personalized Frames except Canvas |
Yes | Refunds will be processed after deducting the shipping charges (Not applicable for Canvas) |
| Personalized Frames/Canvas/Acrylic |
No | Only replacement if product is damaged/incorrect, with unboxing video. |
| Handicraft/Home Decor | Yes | If damaged/incorrect, with unboxing video. |
Return Request Procedure
- Contact us within 2 hours of delivery with the unboxing video.
- For cancellations, reach out within 2 hour of order placement via:
- Mobile: +91 88241 82940 / +91 80944 58898 Or Email us at support@ritwikas.com with your order ID and registered mobile number or email. Requests from non registered mobile numbers will not be considered.
Packaging & Condition
- Returned products must be in their original packaging and condition.
Refund Processing
- For non-personalized products returned due to failed delivery (after 3 attempts), a partial refund is issued after deducting shipping and return costs.
- Refunds are processed within 5–7 business days to the original payment method, after product return and verification.
